Reference

Your Rights and Our Rules on 30jilicom

Every account on 30jilicom operates under a clear set of legal terms — covering how we handle your data, what governs your access, and what you can expect from us when disputes arise.

Philippines-applicable termsAccount data rightsGCash, Maya, InstaPay transaction rulesContact path for legal requestsPolicy update notifications
30jilicom Your Rights and Our Rules on 30jilicom
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about how your data is handled, want to request a correction to your account information, or need to raise a formal concern, we have direct contact paths available. Our support team can route legal and privacy queries to the right internal team. For GCash or Maya account verification disputes, start with live chat so we can pull the transaction record quickly.

Team online

Live Chat

Open your account dashboard and tap the chat icon. For legal and data queries, select Account and Privacy from the topic menu so we route it correctly.

Email Support

Send legal requests, data access queries or formal complaints to our support email. Include your account username and the nature of the request so we can respond without delay.

Account Help Centre

Our help centre covers common legal questions — account closure terms, data retention periods and how to submit a formal data correction request — without waiting for an agent.

DATA AND ACCOUNT SECURITY

How We Handle Your Information

Security and transparency sit at the core of how we manage your account data. We use SSL encryption across all pages, and your payment credentials — whether you link GCash, Maya or InstaPay — are never stored on our servers in plain text. Here is what we do in practice to protect your account and your legal standing.

Data Retention Policy

We keep your account records — including deposit and withdrawal history via GCash, Maya or InstaPay — for the period required under applicable law, then delete or anonymise them.

Cookie Handling

We use functional and analytics cookies to keep your session active and measure page performance. You can manage cookie preferences from the settings menu in your account.

Account Security Steps

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact live chat immediately and we will freeze the account pending review.

Requesting Changes to Your Data

To correct or delete personal data we hold, submit a written request via email or live chat. We will acknowledge receipt and respond within the timeframe required by Philippine privacy law.

Common Questions About Our Legal Terms

These are the questions we see most often about our terms, privacy practices and account rights. If your question is not here, reach out through live chat and we will get you a direct answer.

We collect your name, contact number, email address and the e-wallet details you link — GCash, Maya or InstaPay. This data is used solely for account operation and transaction processing.

Transaction records, including GCash and Maya deposit logs, are retained for the period required under applicable Philippine law. After that period, records are deleted or anonymised per our data retention schedule.

Yes. Submit a data access request by email or through live chat, including your account username. We will confirm receipt and provide the data within the legally required response window.

After closure, we retain only what is legally required — primarily transaction records. Non-essential data is removed. You can request confirmation of deletion after the statutory retention period expires.

We share payment information only where it is necessary to process your transaction. Your GCash or Maya credentials are never sold or passed to advertisers or unrelated third parties.

Contact us immediately via live chat or email with a clear description of the concern. We will escalate it to the right team and respond formally. You also retain the right to file a complaint with the relevant Philippine data privacy authority.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.