Reference

How 30jilicom Handles Your Personal Information

This Privacy Policy explains exactly what data 30jilicom collects when you open an account, deposit via GCash, Maya or InstaPay, or reach out to support — and how we keep that data secure.

Account data protectionGCash, Maya, InstaPay payment privacyYour right to access and deleteCookie and device transparencyDirect contact for data requests
30jilicom How 30jilicom Handles Your Personal Information
DATA REQUEST CHANNELS

How to Reach Us About Your Privacy

If you want to review, correct or remove the personal data we hold, the paths below connect you directly to the team that handles privacy requests. For anything tied to a GCash, Maya or InstaPay transaction, have your reference number ready so we can locate the record quickly and respond without unnecessary back-and-forth.

Team online

Live Chat

Open the chat icon inside your account dashboard. Live chat is the quickest way to flag an urgent data concern or ask about a specific transaction record.

Email Support

Send a written data request to our support email. Include your registered mobile number and the nature of your request — access, correction or deletion.

Account Help Page

Your account settings page lists a dedicated privacy-request form. Fill in the form, choose your request type and submit — our team follows up within the window set by applicable rules.

DATA SECURITY PRACTICES

How We Protect and Manage Your Information

Security and transparency are how we maintain your confidence in this platform. Every measure below reflects an actual operational step, not a general promise — from the way your account login is verified to how long we keep payment records tied to GCash, Maya and InstaPay transactions.

Encrypted Account Access

Your login is protected by SSL encryption and one-time PIN verification sent to your registered mobile number. No session continues without that confirmation step on new devices.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to see which pages load slowly on mobile. You can adjust cookie preferences from the consent banner on first visit.

Payment Record Retention

Transaction data linked to GCash, Maya or InstaPay deposits and withdrawals is kept for the period required under Philippine financial compliance rules, then deleted or anonymised.

Third-Party Data Sharing

We share only the minimum data needed with payment processors and fraud-detection services. We do not sell your personal information to advertisers or unrelated third parties.

Common Questions About Your Data Rights

These are the questions we get most often about how 30jilicom handles personal information. If your question is not covered here, reach out via live chat or the privacy-request form in your account settings.

We collect your name, email, mobile number and a hashed version of your password. No payment PIN from GCash, Maya or InstaPay is ever stored on our end.

We store the transaction reference and e-wallet identifier tied to each deposit or withdrawal so we can reconcile payments. Your GCash or Maya PIN stays inside your own wallet app.

Yes. Submit a data access request through the privacy form in your account settings or email support with your registered mobile number. We will respond within the timeframe required by applicable rules.

Send a deletion request via email or live chat. Note that transactional records linked to InstaPay or other payment rails may need to be retained for the compliance period before full removal.

We use session cookies for login continuity and analytics cookies for mobile performance tracking. You can manage or withdraw cookie consent from the banner shown on your first visit.

Reach the privacy team via live chat inside your account or by email. For urgent concerns — such as suspected unauthorised access — live chat is the fastest route to a response.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.