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Terms and Conditions That Govern Your 30jilicom Account

Every account opened on 30jilicom is subject to these Terms and Conditions — they set out what you can expect from us and what we ask of you.

Account eligibility rulesGCash, Maya, InstaPay payment termsWithdrawal and verification conditionsAccount suspension and closure policyGoverning law and jurisdiction
30jilicom Terms and Conditions That Govern Your 30jilicom Account
HOW WE HANDLE YOUR ACCOUNT

Account Security, Data and Your Rights Under These Terms

These Terms and Conditions are not just a formality — they are the operating agreement between you and 30jilicom. Each item below reflects a concrete commitment we hold ourselves to, and each one is actionable: if we fall short, you have the contact paths above to hold us to it.

Data Retention and Access

We retain account data only as long as required under applicable law. You may request a copy of your account data or ask for deletion by contacting support with your registered details.

Account Security Practices

Your account is protected by OTP verification at login and at each GCash or Maya withdrawal. Never share your OTP — our support team will never ask for it.

Cookie and Tracking Policy

We use session cookies to keep your account wallet active across pages and analytics cookies to improve load times on mobile. You can manage cookie preferences through your browser settings at any time.

How to Request a Terms Change

If you believe a term has been applied incorrectly to your account — for example, a disputed InstaPay transfer hold — submit a written request via email support with your transaction reference and account number.

TERMS SUPPORT PATHS

How to Reach Us About These Terms

If any part of these Terms and Conditions is unclear — whether it is about your GCash Deposit references, a withdrawal hold, or account closure — our support team can walk you through the specific clause that applies. Reach us through any of the channels below and reference your account number so we can pull up the right details without delay.

Team online

Live Chat

Open the chat icon from your account dashboard. A support agent will respond and can quote the specific term that applies to your question.

Email Support

Send your query to our support address listed in your account profile. Include your registered mobile number for faster account lookup and a quicker reply.

Account Help Centre

The Help Centre inside your account covers common terms questions — GCash verification steps, Maya withdrawal conditions, and InstaPay transfer timing are all documented there.

Common Questions About Our Terms and Conditions

These are the questions we hear most often from account holders in the Philippines about how our Terms and Conditions apply to everyday account activity — from GCash deposits to withdrawal verification and account closure.

Yes. Every deposit and withdrawal processed through GCash, Maya or InstaPay is governed by these terms, alongside the specific transaction conditions published in your account cashier.

We will notify you through your registered account before any material change takes effect. Continued use after the notice period counts as acceptance; closing your account is the alternative if you disagree.

Account data is retained for the period required under applicable Philippine law. After that window, you may request deletion in writing through email support with your account number as reference.

Reach live chat or email support with your account number and the specific transaction reference. We will review the clause in question and respond with a written explanation of how it was applied.

The same Terms and Conditions apply to all eligible account holders across the Philippines, including those in Zamboanga City. Access remains subject to local law in your specific area.

Accounts may be suspended if activity breaches these terms — for example, providing inaccurate registration details or attempting to bypass the GCash or Maya identity verification step required for withdrawals.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.